Privacy Policy

Shipping Policy

Processing Time is 7 business days excluding Holiday.
Processing time is NOT shipping time, shipping time is defined as the transit time it takes a package to reach the buyer from the shipping location.
Sweet Angel Creations ship all orders UPS Ground. Orders are shipped Monday through Friday. We do not ship on Holidays or Weekends.

Please note, once your package has been shipped from our facility and received by UPS, it becomes the responsibility of the shipping carrier. Sweet Angel Creations is not responsible for any delivery delays or lost packages that may occur once your package has been shipped.
Please make sure your order is shipped to a secure address. Any issues related to your package, please reach out to the shipping carrier, as they will be able to track your package and provide the best information.
For International Shipping: You are responsible for any and all Taxes and Duties that may be added to your order by the carrier, If you decline the package you will be responsible for all shipping costs paid. You will be refunded upon successful delivery of the complete package to Sweet Angel Creations.

Cancellation / Refund Policy

Cancellations

You may cancel your order within 24 hours of placing your order.

Refunds / Returns

If you have received an item with any problems or defects, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 business days, you will no longer qualify for a refund. You must send a photo to sweetangelcreations4u@gmail.com of the damage/defect item along with all the details of your order invoice.
Lost Packages: For lost packages, filing a claim with UPS is the responsibility of the buyer. The buyer will need the invoice and tracking number to file a claim in the event a package gets lost.

Your Data is Secure
This Privacy Policy describes how SweetAngelCreations.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and

Our company is hosted on the GoDaddy platform. GoDaddy provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through GoDaddy ’s data storage, databases and the general GoDaddy applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by GoDaddy and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CONTACT

For more information about our privacy practices or do not want us to process your data anymore, please contact us at sweetangelcreations4u@gmail.com